Frequently Asked Questions:
Are the treatments within the packages interchangeable?
Unless stated otherwise, our packages have been carefully thought out to give you the best deal therefore we cannot interchange the treatments within the packages.
What is your returns policy?
If you receive an item that is damaged or faulty, please contact us within 2 days of receipt of your package with a clear photo showing the damage. We will contact you to discuss your options. We abide by the Consumers Guarantees Act.
How do you care for and clean Jewellery?
Our jewellery is Rhodium, Silver, Sterling Silver, Stainless Steel or Copper plated. To keep your jewellery items looking their best, clean them with a dry polishing cloth. A natural tarnishing may occur over time. Please do not use jewellery cleaners. Avoid wearing jewellery in water, pools and spas.
Do you store my credit card information and is it safe to share this information on the internet?
We do not save or store any of your personal credit card information. We use the highest standards of encryption software for internet security. If you do not wish to submit your credit card information through our secure site, please email your order with a list of item numbers, descriptions, quantity, and prices. Please include your phone number to arrange payment information.
What happens if an item I want is out of stock?
We do our best to ensure that the items on our site are in stock. If you happen to order an item and it is out of stock we will promptly notify you. You will be given the option of placing the item on back order, or not.
What payment methods do you accept?
We accept Paypal, Laybuy, Stripe, bank deposit, cash or internet banking.
What is the postage cost?
Standard postage within New Zealand is $3.50 except for large items that are $6.00.
International postage rates on application.